TradeStocksPro Refund Policy
Last Updated: June 15, 2024
At TradeStocksPro, we strive to provide exceptional value through our trading tools and educational resources. Please read this policy carefully before making a purchase.
Key Policy Summary:
- Digital products are non-refundable after download/access
- Subscription cancellations stop future charges but don't qualify for past refunds
- Exceptions may apply for technical issues we cannot resolve
1. Digital Products Policy
All digital products including but not limited to:
- AI Trading Signals
- Premium Indicators
- Downloadable Educational Content
- Software Access Licenses
are non-refundable once the product has been accessed or downloaded, except where required by law.
2. Subscription Services
Monthly/Annual Subscriptions
You may cancel auto-renewal at any time through your account dashboard. Cancellations:
- Will prevent future charges
- Do not generate refunds for already-paid periods
- Allow access until the end of current billing cycle
Trial Periods
Free trials automatically convert to paid subscriptions unless canceled at least 24 hours before trial ends. No refunds are provided for failure to cancel during trial periods.
3. Exception Cases
Refund requests may be considered if:
- The product is fundamentally non-functional despite our technical support efforts
- Duplicate charges occur due to system error
- Required by consumer protection laws in your jurisdiction
To request a refund exception: Contact our support team within 7 days of purchase at support@tradestockspro.com with:
- Your order number
- Detailed explanation of the issue
- Screenshots/videos demonstrating the problem (if applicable)
4. Processing Refunds
Approved refunds:
- Are processed within 7-10 business days
- Will be issued to the original payment method
- May exclude transaction fees (varies by payment processor)
Note: Refund eligibility does not guarantee approval. All decisions are at TradeStocksPro's sole discretion.
5. Policy Changes
We reserve the right to modify this policy at any time. Continued use of our services constitutes acceptance of the current policy.